FAQs

We’re a purpose-driven social enterprise. Every product you buy helps fund our charity, Coolamon Community, which delivers essential baby bundles to Aboriginal mums and babies across Australia.

Many of our wraps and blankets are made from certified organic cotton, but not all. We carefully and ethically select every fabric for its softness, quality, and beauty. Our focus is on creating timeless, heirloom pieces that feel as lovely as they look, and are gentle on delicate newborn skin.

We collaborate with Aboriginal artists like Nickolla Clark, whose designs honour stories of birth, Country and motherhood. Each piece is made in best-practice partnership with the artist.

All our products come with care labels. As a guide:

• Wash cold, gentle cycle
• Line dry or tumble dry on low
• Avoid bleach or harsh detergents

Yes! Add a message at checkout and we’ll include a handwritten note with your parcel.

We’d love to talk. Please contact us at hello@coolamonbaby.com.au for wholesale or bulk orders.

All orders are packed and shipped with care from our Coolamon Baby warehouse in the Northern Rivers, NSW.

We aim to dispatch within 2-3 business days. Standard delivery within Australia usually takes 3-7 business days. Remote areas may take a little longer. You’ll receive tracking details once your order is on the way.

Absolutely. Once your order is shipped, you’ll receive a tracking link via email.

Quality is important to us. If your product is faulty, you can return it by emailing us at orders@coolamonbaby.com.au

Simply email orders@coolamonbaby.com.au with your order number, image of the fault and a description. We’ll guide you through the process.

For faulty items, we offer free returns.

We’re so sorry! Please email us a photo and your order number and we’ll sort it out right away - whether it’s a replacement or refund.