Refund FAQs
Here you can find answers about refunds
What is your refunds policy?
We offer refunds for faulty items.
How do I request a refund?
To request a refund, please email orders@coolamonbaby.com.au with your order number, image and description of the fault for the refund. We’ll guide you through the return process.
Do you offer full refunds?
Yes, we offer full refunds for faulty or incorrect items.
Can I return sale items for a refund?
Unfortunately, sale items are non-refundable unless they are faulty or incorrect. Please check the terms of our sale before purchasing.
How long will it take to receive my refund?
Refunds are typically processed within 5-7 business days once the returned item has been received and inspected. You’ll receive a confirmation email once the refund is issued.